Customer complaints-23%: Trustscore: 4. You dont need a new router just for the test the Computer will connect directly. @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Problems with broadband. TiVo. The company’s M100 and M200 broadband packages have been upgraded to M125 and M250 packages, respectively. Click on the “Upstream” tab, copy the text and paste into your reply. Click on the “Upstream” tab. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. My latency is 11ms and packet loss is 0. 4GHz network which does have slower speed. Here’s the contact details of the two adjudication schemes you can use: TV, broadband, phone or mobile complaints. To get that with its guaranteed fix times you need to be on a Business - 5185177Hi, I’m getting no where with customer services via a lot of phones, factory resetting the route, and even after an engineers visit I’m still experiencing problems with my upload speeds being under 1mbps, As someone who works from home it’s starting to get very frustrating and highly annoying, espe. Reliability. 8Mbps), based on Ofcom UK Home Broadband Performance report (here – pg 4), measurement period March 2021. I've called VM a few times and followed the full reset on router proce. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician. Im currently on M350. This evening I ran the Virgin Media speed test. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. So no real difference in location. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. co. 9 out of 5, from 24,000 reviews: 2. 6/9. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Recently my Hub3 was updated by virgin and my internet speeds have been inconsistent since. T3 Timeouts. Go back to normal router mode as soon as the test is done. We have phone - 5145164 - 2. This is our experience of the RFoG service in West Bergholt, at our address ADSL or WISP are the only other broadband options to VM. When I managed to get a connection using Samknows, my upload speed to the router was 0. Follow Virgin Media. M100: This comes with an average upload speed of 108Mbps. Package. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Mobile customers can also use the app to keep on. The Financial Ombudsman Service Exchange Tower complaint. Slow Speed - Intermittent Signal Issue. Sky Mobile, EE and Tesco Mobile received the fewest complaints in the mobile sector. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Additionally, 535 homes have access to speedy full-fibre symmetric broadband from. A long-running problem on Virgin Media’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. If all the other computers connected are fine and have good upload then its not the Virgin service to be honest as it is delivering what it is supposed to. 7 Mbps (mean 119. So I decided to cont. As you have found, complaints are commonly closed with a 'resolution' which has little or any bearing. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. Re: Slow upload speeds on 1000/50 package hub 4. Reboot your router - Unplug it, wait for a bit, plug it in again and retry the speed test. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. Virgin also have guides for older Virgin hubs here. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues” (connectivity problems). This seems to have changed in the last 4 weeks. When I try to use sites that require (TLS/SSL) the speed is very slow and mostly disconnects. comments sorted by Best Top New Controversial Q&A Add a Comment Contact your provider. S. Top Trending Stories Today The 80p vegetable for condensation 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. Updated on 13 July 2023. - 4752246 - 7 I successfully raised a complaint using the online form buried in My Virgin Media. Virign doubled the charge per month. if I connect over hotspot 4G I get faster speed 15Mpbs read 30Mbps read. 2) For the broadband while I appreciate fast speeds I am constantly having to re-set the hub to get an internet connection, having both wired and wireless connections. Missed appointments. UK PS4 player here. Restarted router multiple times, called the support, and they couldn't find a so. limits around 19-50mbps on m350. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Turn the hub. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). Virgin Media has issued a 'hack' to increase broadband speeds (Image: PA) Virgin Media has sent an email out to customers with some advice for boosting broadband speeds for any Internet provider's. In comparison Virgin Media is more flexible than BT, offering both 30-day and 18-month packages. Latency issues etc. Slow Download Speed: VM SuperHub 4 on Gig1. This evening I ran the Virgin Media speed test and. Use the test below to see if the issue is at the Hub or device. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. We advise using their services securely and reviewing complaints beforehand. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. , and Saturday and Sunday, 8. 2nd image is the same UPD VPN just after I started a torrent client. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. I recently had an engineer out as we have recently moved house and our gigabit connection was producing below 500mbps. I have sent my contract pdf to Virgin 3 times by email and made 3 formal complaints and been ignored. 0 Mbps and 3. 2022. Re: GIG 1 Slow Speed. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Leave it off for about 10 seconds. This is on WiFi but as a fibre engineer I have. It's consistently worse at night, and today has been basically unusable (<1Mbps). 9 Mbps (at 1614 hrs). Traditionally when a customer sings a contract an ISP gives a range of speeds the customer can expect, but there is an additional stipulation the companies refer to less often, the minimum guaranteed access line speed. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance, please contact our Customer Care team. Yes, similar BQM for me and the main Belfast switch,. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Click on the “> Check router status” button. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. Virgin Hub 3 Modem Mode Slow. Contact your provider 4. com speedtest. However, despite these high numbers, we seem to be having constant issues. Apologies for the issues that you have been having with your speeds. Multiple broadband speed tests over time can show if and when speed fluctuates. Address any slow speeds. 2. If anyone has ever had a poor service from Virgin Media this is where you can come and vent and also see what others have had to experience. Leave it off for about 10 seconds. Sign in . Stress your connection and have a look on the Asus page and check what your CPU and RAM are doing, there's a status tab on the router home screen. There are so many wifi specs. 73% of Virgin users reported landline and internet issues with a staggering 20% saying they were experiencing a "total. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. Next, tap Check. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. May 31, 2011 at 4:16 PM. Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. m. You down channels power levels are all very high. Virgin Mobile. The same connection on the. ^Martin. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. Hi. Get broadband for £15 £30 £15 View DealHere’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. 2 Mbps (at 1833 and 1835). Of the biggest providers in the UK, Sky (the owner of Sky News), Virgin Media and EE had the lowest proportion of customers who had not experienced any issues, at 32%, 35% and 37%. 100. Select your Virgin Media WiFi network name from the list; Enter your WiFi password and select Join; Your device should now be connected to Virgin Media broadband. Or 0345 454 1111* from any another telephone. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. 11Mbps write, 0. Connects directly to the hub the same. PlayStation 5 Low Download and Upload Speed. 8 comments. 66% currently. We would like to show you a description here but the site won’t allow us. 4Ghz band. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. Hello, I'm after some advice here, was on 200mb and upgraded to 500 last week which doesnt feel like its more than twice as fast as what i had before. Virgin Media has a rating of 1. Broadband Speed Test; Packages. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. It beat its closest competitor by a decent margin, as 74. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. The PC being tested is wired with Cat6 directly into the router. on 06-06-2023 00:04. Check out the do's and don'ts, in our Community FAQs. Comments. How to cancel your Virgin Media contract. Run a broadband speed test. Other computers in the office are working OK. Try dispute resolution. 4. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. Virgin Media 30 meg Superhub very slow + drop outs - getting nowhere with complaints. I have raised this twice. First call 0800 561 0061 - use the automated service to see if there is a local service issue. In the last week there has been a series of events that demonstrated an extreme lack of competence, training and empathy whilst also highlighting significant failures within the internal operations of Virgin Media. 33 Comments. Use a broadband speed checking service to see whether you are getting a significantly slower service than you should be. Stream from Virgin Media. Web: 0207 5203814. The speed when manage to logon is very slow irrespective of whichever connection is used and not meeting the fast broadband you advertise. 3 stars. Online support to enable you to get the best speed from your broadband service is also available at Tips for getting the best speeds. We’re Virgin Media - the first people to offer TV, broadband, phone and mobile services – all from one place. (no uploads or downloads) UPD 2. Their 23% Resolve Complaints rating is a cause for concern. Your wifi devices many not have the latest spec in them also. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. If I connect my existing Netgear Nighthawk router with the Hub 3 in Router mode, I get. Monday, Sep 6th, 2021 (10:38 am) - Score 20,368. 22-04-2023 10:19 - edited 22-04-2023 10:20. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Problems with Virgin. net will determine the best performing server to run your test on. The “citywide” rollout, which. Options. Very Slow Network speed. I recently left Virgin Media and the process proved time-consuming and stressful. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. Those rules also require that companies are members of an approved. co. Solutions tried: re-starting router; re-starting computer; updating drivers. Here you’ll find all the help you need for Virgin Media related problems and issues. Here’s how much we’ll credit you for the following service issues: £9. Read advice on what to do if you think there are BT faults. 0. See these Examples. Reviewers complaining about Virgin Media most frequently mention customer service problems. Phone. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. You can check what speed you’re getting by using an Ofcom-accredited price comparison site such as Broadband Compared , broadbanddeals. stevenjbarrett75@yahoo. Nick Ansell/PA Wire. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. So it seems it’s just over wi-if that the speed is incorrect & been using the Speedtest app. Overview. Discussion in 'Virgin Media Broadband' started by Rainman Andy, May 31, 2011. Reviewers complaining about Virgin Media most frequently mention customer service problems. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. |. What is funny that they increased speed to 134Mbps from 100Mbps and just after that started to throttle. No complaints at the moment as VM are supposed to be working in my area at midnight tonight, so. Rebooting your modem lets it pick up the best (and fastest) WiFi channel for you. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds of. Speed. Phoned up support tonight, who told me to reboot. Click on the “Networking” tab. How to make a complaint via phone. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings. net using a computer browser or download the speedtest. What do the colours mean? Yellow. I have done. VM Team are most likely going to request that you RESET the Hub 3. Absolutely no change in speed! 3 hours later getting 125/17 so no complaints here. How to make a complaint via phone. Read 1 more review about Virgin Media Ireland. on 18-01-2022 11:45. Surely this isn’t right. All BT’s contracts are currently for 24 months. The download speeds available on Virgin Media are available to customers based on your speed package. Please feel free to add other people to the group who. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. This has been going on for at least two months. 18 EDT. Internet speed test results can help you find and address potential. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. it claims no issues with the VM network or hub, but my Superhub is showing thousands of post-RS errors and SYNC Timing Synchronization failure. 1 into the address bar of your browser. Virgin Mobile. We have just moved to a new property and it had Virgin already installed (albeit a strange hooky cable hanging out of the wall). Hello, I did all instructions that placed on a list at virginmedia. Boot PC in safe mode with networking and do a speed test by wire - 5140788 The above sounds about right as you've raised a speed complaint with us. Author. 7 Mbps (mean 119. If you want to run the most accurate possible speed test, use a computer or tablet that can be connected to your router with an ‘ethernet’ cable, as wifi can slow down the signal. The speed test has been built to test broadband download speeds up to — and above — 1000Mbps (1Gbps). 1. BT’s complaints were mainly driven by customers’ experience with faults, service and provisioning while Virgin’s complaints were driven mainly by how customers’. The packet loss is potentially due to increased load alongside noise. It's a WiFi connection utilising a Linksys AE3000 device; never had an issue getting it to almost 500Mbps with other suppliers. V6. He also moved my connection on to a different tap. You can see those below. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. When I turn the WiFi pod on the speed drops to next to nothing. Delayed repair following loss of service. css"> <iframe aria-hidden="true" title="GTM" src=". Virgin Media users report 'total blackout' as many left without internet. 1/9. This can see latency times become very slow (double or more vs the usual baseline). check your power levels to make sure they are "in band" -. Third day of very slow internet speed speed and intermitted service I restarted my router 100 times, I called support, no - 4793982Check the up stream channels for noise degradation. Last year, Virgin Media gave millions of customers on its M100 and M200 tiers a free speed boost. Go to our service status page. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. Stream from Virgin Media. To exceed 500Mb/s on a speed test it is up to the computer to consume data at a higher rate over a network cable. org. I replied to the message asking for the complaint to be re-opened and want to check if it has been or to reopen it. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. 2) Yes I do know how to test Broadband speeds. uk. Slow Speed. Tuning in. Mobile customers. Speed. For example when I try to do online shopping when I go to payments - the internet disconnects and I am unable to complete the transaction. 4Mbps),. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to wired. We aim to resolve your complaint within 10. Our team has available Monday until Friday, 8am until 9pm and Saturday until Sun, 8am by 6pm. Virgin media mobile internet slow Slow internet compensation . I've just upgraded to the 600Mbps package, since Gig1 isn't yet available in my area. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. If you have a complaint, please get in touch via the form alongside 2. Sign in . Simply test your broadband service, and if we find an issue we can help with a fix online. My broadband has been awful for several weeks now- usually between 0. Keep your modem out in the open to make sure you get the best from it!on returning to VM I've now got a super fast 350Mb/s download (and it usually reports 350-380Mbps on various speedtest checks) but with a terrible download latency 300-400ms. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. Boot the PC into Safe Mode + Networking and re-try the speed tests. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. We have tried to cancel our account with Virgin but without success. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. (I currently have the hub 3 and haven't had any issues with it) So I've signed up to receive the new hub that will be delivered in about a. Call us from a textphone on 18001 0345 454 1111. Test your wireless connection. Hi all, I have been getting terrible speed on my M50 connection since 12th September. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). WIFI Pods - slow speed. I have a Virgin Media hub. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive days or more (whether continuously or intermittently during each day), and we are unable to fix the problem within 30 days of you reporting the problem to us, [ [you may have the ri. Slow speed. The best times to game online or make big downloads, for example, would be when connection is fastest. Here are some graphs from Twitch Inspector, Twitch Inspector is an analytics tool which shows the upload rate to Twitch. My Virgin Media makes managing your account easier with all your information in one place. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. Try dispute resolution. on 16-03-2023 20:46. The. . Re: Virgin Media respond to complaints of slow evening service tbh I dont tend to notice speed issues in my area. The download speeds available on Virgin Media are available to customers based on your speed package. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. Now speed has dropped from 1GB to 200Mb. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. Select the option next to Enable Modem Mode. I replied that this didn't address my concerns, explained again including the outcome I wanted. 1. I'm on Volt M500 Fibre Broadband since Feb 23. Phone: 0330 440 1614. . . This has only happened recently though. Last modified on Thu 24 Aug 2023 10. . Virgin Media broadband customers can choose from a range of download speeds, including the budget-friendly M125 plan, faster M250, M350 and M500 plans, and the top level Gig1. We advise using their services securely and reviewing complaints beforehand. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. 4 hours placed in modern mode and an Asus RTAX86u router. The Financial Ombudsman Service Exchange Tower complaint. Computer Hardware, Software, Internet + ISP Forums. We would like to show you a description here but the site won’t allow us. Facebook: BT. on 10-12-2021 13:39. Simply test your broadband service, and if we find an issue we can help with a fix online. VM evidently hope that by making complaining as slow and unproductive. Thursday. <link rel="stylesheet" href="/support/help/check-services/styles. 3 stars. Some 12% of customers told us they'd experienced slow or disrupted music/video streaming, and an. uk and broadband. Virgin media is crappiest internet provider i've ever had, here are my reasons: 1/ Wifi signal is a joke, their routers are absolutely horrible for signal strength you will end up having to buy multiple extenders just to cover the room next door. Check your broadband speed. Make a broadband speed complaint. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. The same connection on the 7th was showing a. Amount of compensation. The best times to game online or make big downloads, for example, would be when connection is fastest. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. TiVo. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). 1K. to 9 p. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. Enter 192.